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Privacy and Security

Privacy

The personal information of our customers will be treated in accordance with Law 15/1999 of December 13, Protection of Data (Act).

This regulation applies if you access our website and decide simply browse the contents and use their services without acquiring any product, as if you decide to access www.tiendajamon.com and browse the contents using the services offered and acquiring one or more products.

Under the provisions of the Data Protection Act, we inform you that by filling out our form, your personal data will be stored and processed in files owned by Tiendajamon, to allow the execution of the services requested and / or send material information (and to keep you informed, including by electronic means, on issues related to the activity of the Company and its services). The data will be transferred to secure servers hosted on European soil.

You can exercise at any time, access rights, rectification, cancellation and opposition of your personal data by e-mail to ventas@tiendajamon.com or by a letter to Jamones Peson, SL  Pol. Ind. venta del aire
, par 8 44 477  Albentosa (Teruel), always accompanied by a photocopy of your ID

In any case, for any reason, communicate or disclose your information to third parties who are not part of the purchase and delivery.

Cookies can be sent, not under any circumstances be used to develop user profiles, but only to facilitate the use of the site and order management.

Security

If you have any questions or concerns about our privacy and security policy or with respect to the practices carried out in our site you can contact us at the following address:

ventas@tiendajamon.com

Our data:

Jamones Pesón, SL Pol. Ind. venta del Aire, Par-8 44 477 Albentosa (Teruel)

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TRANSPORT

 Transport prices are calculated depending on the weight of it and only for one delivery and one address.

 

Transport fee for Peninsula, Balearic and Canary islands.


5

Kg.

10

Kg.

15

Kg.

20

Kg.

25

Kg.

30

Kg.

40

Kg.

50

Kg.

60

Kg.

70

Kg.

80

Kg.

90

Kg.

SPAIN PENINSULA

6,80  €

8,80  €

10,40 €

11,90 €

13,80 €

15,60 €

19,30 €

22,90 €

27,10  €

31,20 €

35,30 €

39,50  €

BALEARIC

ISLANDS

10,65 €

13,95 €

17,35 €

20,75 €

24,10 €

27,45 €

34,15 €

40,90 €

47,65  €

54,36 €

61,10 €

67,85  €

CANARY ISLANDS

68,95 €

72,25 €

75,40 €

78,60 €

81,75 €

84,95 €

91,35 €

97,70 €

104,10 €

110,45 €

116,85 €

123,20 €

CEUTA MELILLA

18,45 €

24,75 €

30,95 €

37,25 €

43,45 €

49,75 €

62,25 €

74,75 €

87,25  €

99,75 €

112,25 €

124,75 €

PORTUGAL

9,95 €

13,15 €

16,20 €

19,25 €

22,35 €

25,40 €

31,55 €

37,70 €

43,85  €

49,95 €

56,10 €

62,25  €

ANDORRA

37,00 €

38,55 €

40,10 €

41,60 €

43,15 €

44,70 €

47,75 €

50,80 €

54,25  €

57,65 €

61,00 €

64,50  €

Fixed prices with all taxes included

Transport for rest of europe.

Deliveries are calculated based on one delivery for not more than 31, 5 Kgrs. In case of exceeding this weight, the overweight will be calculated as a new delivery with its corresponding cost. Delivery time will vary depending on each destinations as shown on the rate table.


5

Kg.

10

 Kg.

15

Kg.

20

Kg.

 31,5

Kg.

FRANCE

 3-4 días.

17,95

19,05

20,10

24,90

29,65

CORSICA

 5-7 días.

35,65

36,75

37,80

42,60

47,35

GERMANY

 4-5 días.

14,35

16,65

18,85

23,75

28,70

UNITED KINGDOM, AUSTRIA, BELGIUN,

LUXEMBURG

  4-5 días

22,10

 

24,35

26,60

29,70

32,85

ISLAND OF MAN, CHANEL ISLAND.

 5-7 días.

39,75

42,00

44,30

47,40

50,55

NETHERLANDS, ITALY

 4-5 días.

20,70

22,40

23,80

28,80

33,80

SICILY

 5-7 días.

38,40

40,10

41,50

46,50

51,50

DENMARK, HUNGARY, POLAND,

CZECH REP.

 5-7 días.

31,30

37,55

45,05

55,10

65,35

BULGARIA, ESTONIA, FINLAND, GREECE,

IRELAND,LATVIA, LITHUANIA,SWEDEN

 5-7 días.

42,85

54,35

65,90

82,40

98,85

SLOVAKIA, SLOVENIA, ROMANIA

 5-7 días.

44,15

54,35

65,90

82,40

98,85

BOSNIA HERZE., CROATIA, NORWAY,

SERBIA, SWITZERLAND.

 6-8 días.

82,95

91,75

100,60

107,85

115,00

Fixed prices with all taxes included.

 

In case that you want a special time for your delivery, let us know, in order to notify the carrier, and as far as possible, we will try to do it as per your indications. If at the time of the delivery you are not home, the carrier will leave a note informing (about the delivery attempt) where there will appear a contact telephone number to arrange a new delivery.

If product arrives damaged due to transport, we will replace with a new product or refund the amount. Tiendajamon will bear all extra cost that may arise, provided that the product has not been used, or altered.  

To do this, contact us by mail at ventas@tiendajamon.com no later than 3 days after receiving the goods, clearly indicating what the problem or the reason of the claim is. Please keep in mind that in order to process any claim it is essential to prior contact with us. We will not accept any replacement or refund if we have not been previously informed.

 

NOTE

 

It is very important to notify the status of your purchase just at the right moment of the delivery, and if there would be any failure allegedly caused by transport indicate us this fact on the carrier´s delivery receipt.

Whenever you want you can cancel your order, if we have not yet send it, and we will refund the total amount. If the product has been already sent , you must return it to carrier at the moment of delivery, in this case, after we receive the goods back, and if they are in perfect conditions we will proceed to refund the value of the goods. However please keep in mind that all the transport expenses of the delivery and of the sending back of the goods to our installations will be on your expenses.

The deadline for returning the goods is 4 working days from the time that this is done, by an E-mail to ventas@tiendajamon.com

 

Tiendajamon is attached to the consumer arbitration system

 

The Consumer arbitration system is the instrument that the government has made available for citizens to effectively resolve disputes and claims arising in consumer relationships, since the protection of consumers and users requires that they must have the appropriate mechanisms to resolve their claims.

The law defines the consumers Arbitration system and the Court system for resolving disputes between consumers and business users and professionals or through which, without special formalities and binding on both parties, resolve complaints from consumers and users, provided that the conflict is not about intoxication, injury, or death or reasonable suspicion of crime.

Through the consumer arbitration system the parties voluntarily entrust to the arbitration board, acting with impartiality, independence and confidentiality, the decision on the dispute or conflict between therm.

 


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